Privacy Policy

1. Who We Are

JCR Web Solutions ("we", "us", or "our") operates the website jcrwebsolutions.co.uk. This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of our website and services.

Business Name: JCR Web Solutions
Business Type: Sole Trader
Location: Manchester, United Kingdom
Contact: joe@jcrwebsolutions.co.uk

2. What Data We Collect

We may collect and process the following personal information:

• Contact Information: Name, email address, phone number, and company name when you submit our contact form
• Project Information: Details about your project requirements, budget, and timeline
• Technical Data: IP address, browser type, device information, and pages visited (via analytics)
• Communication Records: Copies of correspondence when you contact us

3. Why We Collect Data

We use your personal information to:

• Respond to your inquiries and provide consultations
• Provide our web development and related services
• Send project updates and communicate about your website
• Improve our website and services
• Comply with legal obligations
• Send occasional marketing communications (with your consent)

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Contract: To fulfill our contractual obligations when you engage our services
• Legitimate Interest: To respond to inquiries and improve our services
• Consent: For marketing communications (you can withdraw consent at any time)
• Legal Obligation: To comply with UK laws and regulations

5. How We Use Your Data

Your data is used for:

• Service Delivery: Managing your project, providing support, and delivering your website
• Communication: Sending proposals, invoices, project updates, and responding to questions
• Analytics: Understanding how visitors use our website to improve user experience
• Marketing: Sending relevant information about our services (only with your consent)

6. Who We Share Data With

We may share your personal information with:

• Email Service Providers: Google Workspace for email communications
• Analytics Providers: Vercel Analytics and Google Analytics to understand website usage
• Hosting Providers: Vercel for website hosting and infrastructure
• Payment Processors: For processing payments (when applicable)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

• Contact Form Submissions: Up to 2 years or until you request deletion
• Client Project Data: For the duration of the project plus 6 years for legal/tax purposes
• Analytics Data: Aggregated data retained indefinitely, individual data up to 26 months
• Marketing Consent: Until you unsubscribe or withdraw consent

8. Your Rights Under UK GDPR

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restrict Processing: Request that we limit how we use your data
• Data Portability: Receive your data in a structured, commonly used format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at joe@jcrwebsolutions.co.uk

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data:

• SSL/TLS encryption for data transmission (HTTPS)
• Secure cloud storage with reputable providers
• Access controls and authentication
• Regular security updates and monitoring
• Limited access to personal data (only authorized personnel)

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Cookies and Tracking

Our website uses cookies and similar technologies:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site (Vercel Analytics, Google Analytics)

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies.

12. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email to registered users.